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To log in to your account, simple enter your email address and new password into the boxes on the Log In page here. Please note if your password is synchronised between the website and the app, therefore by updating your password will update it for all so you will have to log in to both using your new password. If a delayed item is due in the next few days, we will hold your whole order so that we can send if out to you in one parcel. To view all orders you’ve previously placed online, simply log in and select View Orders in your account. Please note that your billing address will be your default delivery address, unless you add a different address and select Deliver to this address.
To avoid disappointment, we would recommend comparing the two and choosing the best way to place your order All of our products have an RRP (Recommended Retail Price), however, we often have different promotions and special offers available via either our website or our retail stores. With stores and outlets across the country, we’re never far away! If you would like to receive a replacement item (same item – different colour or size), we will re-order with no fee to you for post and packing.
To add your date of birth to your account, simply log in and click on Personal Details, where you’ll have the option to add new information, including your date of birth. We love to aviator pin up login treat our customers, from year-round promotions and exclusive offers to special treats, just for you, on your birthday! To change your email address, simply log in and click Personal Details, where you’ll find the option to update your email address. Just remember to click Save Changes once you’ve made your changes. We keep our stock grids up to date at all times, in the hopes of making your shopping experience even better. If the stock grid shows an X or SOLD OUT, unfortunately we are completely sold out and have no future deliveries planned at present.
For more details on shopping safely and securely online please click here It would be useful if you know the product code and the size and colour you need, but don’t worry if you don’t have a catalogue to hand – a member of our team will be happy to help. We will always strive to stock as much of our latest collections in-store as we can.
If you change your mind simply create a new account on our App, or on our website. If you wish to delete your App account then please request this using the ‘Contact us’ option below. However as an app user you can opt in to receive ‘Push Notifications’. If you are an existing customer and have opted in to receive email or mail communications this will remain the same. The app is available on iOS (Apple) devices and Android (Samsung, HTC, Huawei, Google Pixel, Xaiomi, Sony) devices. If you have an iOS (Apple) or Android (Samsung, HTC, Huawei, Google Pixel, Xaiomi, Sony) device you can download our app from the Apple App Store or the Google Play Store using the links below.
Items bought from any of our retail stores or concessions must be returned to any retail stores within 28 days. We recommend that you consider Royal Mail parcel insurance, as Cotton Traders are not liable for any returns parcels damaged or lost in transit. Our easy to use portal will guide you to select your nearest Evri or Royal Mail returns service where you can create and print your returns label in store or at home. Simply bring the item with you in its original packaging, along with your receipt or the dispatch note that was included in your parcel.
Then, whenever you place an order on a participating site, a MasterCard SecureCode window will appear, asking you to enter 3 random characters from your password. MasterCard SecureCode is a security service used by MasterCard and Maestro to add an extra level of security to your online card purchases, giving you even more confidence when you shop online. Once your password’s been approved, we’ll be able to place your order! Then, whenever you place an order on a participating site, a Verified by Visa window will appear, asking you to enter 3 random characters from your password. Verified by Visa is a security service used by Visa to add an extra level of security to your online card purchases, giving you even more confidence when you shop online. If you’ve seen a message saying The name your credit card can only contain A-Z, you may have accidentally hit a number key whilst entering the name on your card.
Please click on the Contact button below and a member of our Customer Care Team will be happy to tell you which promotional code you can use to place your order and make the most of your offer. However, please note that only one promotional code can be used per order. We have countless special offers and promotions running throughout the year so, occasionally, some customers might receive more than one promotion at the same time. If your promotional code still isn’t working, please click on the Contact button below and a member of our Customer Care Team will be happy to help. Firstly, please double check the expiry date of the promotion and make sure you’ve reached the required minimum spend. To avoid disappointment, please check this to ensure that the offer is still valid.
Without this, we will offer you an exchange on the returned goods at their current value. For step by step instructions on how to complete your return click here This list is regularly updated so please check back at a later date to see if there have been any updates to your local store. However, there are a few stores where these services are currently unavailable. This doesn’t affect your rights to return faulty goods or any other statutory rights.
These rugby shirts aren’t just for the pitch — they’re built for whatever your day has in store. Whether you’re heading to a game in a matching scarf and hat or relaxing at home with jeans or trousers, these rugby shirts make styling effortless. Promising a comfortable, flexible fit for every wear, our classic women’s jumpers, knitted shirts and cardigans for women set you up for the season with irresistible softness, keeping you warm and cosy. Explore our collection of ladies’ knitwear – find cosy, chunky cardigans for women, turtleneck jumpers and longline knitted shirts, all promising to update your look for the coming season. Level up your look with classic knitted cardigans that are both stylish and easy to wear.
If you placed your order by post or over the phone, we will write to you to let you know when you should expect your delivery if any items aren’t available for 7 days. Please note this will delete your website shopping account on also. If you are a new customer you can create an account and those same details can be used to login on website. You can login on the App by using the same account details as you would on our website if you are an existing customer.
We deliver throughout the UK using our Evri courier network of over 1800 local delivery agents. To see your order history, just log in to your account and click on View Orders. You’ll find your order number and confirmation of what you’ve ordered on your email, as well as in My Account.
Sometimes our customers catch us off guard and love a product even more than we expect them to! You will need to be logged in to your account to enter the Free Prize Draw. We send many online exclusive offers throughout the year. Simply checkout as you usually would and a default code will be applied to your order. To add a free gift or discounted product to your shopping bag, you may need to click on the link provided once you’ve entered your promotional code. Remember to make a note of any promotional codes you might need before you place your order, and enter it into the red promotion banner at the top of any page.
If you’ve provided us with an email address, we’ll also send you an email once your parcel has been dispatched and is on its way to you. 2 Day Express Delivery – £5.99 Within 2 working days (excludes Pre-Ordered items). We ask each customer to create one password for each unique email address. If you’ve tried all of the above but you’re still having trouble, please use the Contact button below to get in touch with our Customer Care Team, including as many details as you can about the issue.
The above are exceptions and, most of the time, the information provided will be simple and straightforward, keeping you up-to-date on where your parcel is e.g. The courier wasn’t able to deliver your parcel but will try again. The courier can’t find the address or your address may be incorrect on your order. The courier is experiencing difficulty delivering your parcel and we may require further information from you. The courier has not been able to delivery during the date and will try to deliver again the next day or on the date specified. Your parcel has been sent to an incorrect depot but the courier will rearrange for it to be sent to the correct depot.
We can experience delays from time to time so if you haven’t recieved your order within 14 days please use the contact button below and we will do our best to help. Please allow 7 working days for our courier to deliver your order, unless the information on their website indicates that we need you to contact us. Delivered to a neighbour, delivered to a garage, signed for by customer with a date and time.
